• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

Carrier Websites

USPS

FedEx

• IT IS VERY IMPORTANT TO PROVIDE THE VIN NUMBER FOR YOUR VEHICLE, WE WANT TO MAKE SURE YOU ARE ORDERING THE CORRECT PART. IF YOU CHOOSE NOT TO PROVIDE THE VIN NUMBER THERE WILL BE NO RETURNS
• ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER PROVIDED BY CALLING[ 1-800-640-1640 ]TO DISCUSS YOUR RETURN, ANY RETURNS SENT BACK TO US WITHOUT A R/A # WILL NOT BE CREDITED BACK. SHIPPING IS NON REFUNDABLE AND CUSTOMER IS RESPONSIBILE FOR RETURN SHIPPING COSTS
• A copy of the invoice will need to be included with the return.
• There is a 20% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• Core returns must be in original packaging and customer is responsible for related shipping costs.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the Parts Return Guidelines and the Packaging Eligibility Guidelines
• Return request need to be within 20 days of receipt.
• Any part under $25.00 or order under $25.00 is not returnable.
• Any ford vendor special order part is not returnable.
• Any non stock special order part.
• Parts Return Guidelines
  Parts must be re-stockable and meet packaging eligibility guidelines. Product Eligibility Guidelines The following list includes conditions that could disqualify product return eligibility.  Bent 　  Dirty 　  Out of calibration 　  Broken 　  Burnt 　  Corroded 　  Disassembled 　  Pitted 　  Discolored 　  Punctured 　  Out of alignment 　  Rusted 　  Cracked 　  Hammered 　  Fused 　  Damaged by water or other fluids 　  Marked with handwritten part numbers 　  Scratched, dented or otherwise defaced or marred
• Packaging Eligibility Guidelines
  Packaging must be in new, unused and re-stockable condition. (NOTE: Most denied claims are due to packaging damage.) The following packaging conditions could disqualify return eligibility:  Box is bent, crushed, oily, torn, dirty, painted or wrinkled.  Package has non-original labels.  Hand-written notations are on the package.  Colored tape is on the package.  Packing slip envelopes are on decorative cartons or polybags.  Polybag has been opened.  Part number is covered or missing. (Part number must be officially issued/printed 'Ford' or 'Motorcraft.')

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% may apply.